Inspired and determined employees, strong leaders at all levels, encouragement of the individual pursuit of work/life balance – a main part of the Company's success relies on our ability to attract, develop and retain our employees. We believe that a diverse workforce brings value to the team and we constantly invest in developing and growing the value of our human capital. We set our people up for success and keep a focus on promoting from within.
The Company has put policies, operating guidelines and monitoring systems in place to support our responsible approach and ensure our employees deliver the contents of our responsible approach statement.
The Company founded its own in-house academy in 2014 which provides training & development. The Company offers high-grade professional and soft-skill trainings for managers and employees. Our training review monitors both the feedback of the participants and the benefit for the departments in order to ensure efficiency.
The Company is in the process of rolling out regular employee satisfaction surveys and explore opportunities for job enrichment across all departments. Our Service Center is already covered by the TÜV certification and as part of this process we have a formal questionnaire and feedback system installed. This is the quality standard the Company adheres to and the basis with which we have made good experience leading to higher employee and ultimately higher customer satisfaction. In addition the retention rate and ability to hire new staff is greatly enhanced using these tools and systems.
As part of the Company's Community Involvement and Development Programme we seek the contact and develop partnerships with local policy makers, social workers and other constituencies, such as local newspapers, associations, clubs, etc. in order to support and participate in local initiatives, which improve the living conditions of the local community. These include community development in terms of education, integration, local sports events, the installation or improvement of existing playgrounds and sports facilities, as well as deploying Grand City social workers to support and consult tenants on a personal level and provide after school and homework care for children. Where needed, GCP also provides facilities for such purposes free of charge.
As part of our investment strategy we include community risk assessment in our due diligence process.